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Returns Policy


Return, Replacement & Refund Policy

We would like all customers to have a happy experience of buying the products listed on our website by the various Designers or Galleries. Our endeavor is to address any issue that you may have with the product or the delivery.

Therefore, you may seek a Return, Replacement or Refund of a purchase made by you under any of the following conditions

  • If the product is received by you is damaged.
  • If there is a manufacturing defect in the product supplied.
  • The product is misrepresented on our site.
  • In the unlikely event of a mix up at our end and the wrong product is shipped to you.

Any damage, manufacturing defect, misrepresentation or wrong product supplied must be brought to our notice within the notice period specified against each product. This ranges from 2 days to 1 week of receipt of the product.

To enable any Vendor whose products are listed on our site, to consider your request for Return, Replacement or Refund, the following process needs to be followed :

  • You will need to write to us at care@thelivinginfluence.com with details of the reasons for your request. Please also mention the order number in this email.
  • You will need to attach clear image and video evidence of the issue with the product along with your email.
  • Your request should be made within the Return period specified in the Product description section of each product during check out. The Return period may vary for different products listed by the Designers/Galleries/Vendors on our store. This is normally within 2 days to 7 days of receipt of the product by you.
  • Please keep the original packing intact as the product will need to be returned in the original packing.

Refund Processing

  • We will process any refunds only after the returned goods have been received in new condition and in the original packaging by the Designer/Gallery/Vendor. Your order total will be refunded within 15 working days after we receive & check the returned goods. The amount will be transferred to your account from where the payment was made by you.


  • Any ‘change of mind’ by you regarding any product ordered by you will not qualify under this Returns Policy. The details of each product in terms of material, dimensions, color and other features, are clearly mentioned on our website. Please go through this carefully before placing your order.
  • Returned items must not be used or tampered with and should be in a new condition and in the original packaging.
  • Items marked as ‘Final Sale’ cannot be returned
  • Custom Made/Commissioned items cannot be returned.
  • The management of ‘TLI - The Living Influence’ may modify the Terms and conditions of the Returns policy at its discretion at any time. You are advised to keep yourself abreast of the latest Policy version before placing your order.
  • In the event the modified Policy is not acceptable to you, you should discontinue using the service and request deletion of your account on our site. However, if you continue to use the service you shall be deemed to have agreed to accept and abide by the modified Policy.

Note: Due to logistic reason the return/replacement policy is applicable for India only.