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CALL US/ WHATSAPP US
+919870122465
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care@thelivinginfluence.com
OPENING HOURS
Monday to Friday (9am to 9pm IST)

If you have a query outside of our office hours, please feel free to leave a message on contact us form or email us
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FOR INTERNATIONAL ORDERS

NEED HELP?
CALL US : +919971656622
WHATSAPP US : +919870122465
EMAIL US
care@thelivinginfluence.com
OPENING HOURS
Monday to Friday (9am to 9pm IST)

We do not ship to other countries automatically. However, If you would like to purchase a product from the TLI website, please get in touch with us at care@thelivinginfluence.com and we will get back to you with the feasibility, your landed costs, delivery times and other important related information.

If you have a query outside of our office hours, please feel free to leave a message or contact us form or email us.

Terms of use

This document is an electronic record under Information Technology Act, 2000 and rules framed thereunder as applicable and the amended provisions pertaining to electronic records in various statutes under applicable Indian laws. This electronic record is generated by a computer system and does not require any physical or digital signatures.
This document is published and shall be construed in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and user agreement for access or usage of www.thelivinginfluence.com website.

 

  • User Agreement
  1. Your use of thelivinginfluence.com and all the web-pages, hyper-links, tools and services provided thereunder (hereinafter referred to as “the Website” which expression shall include any successor or replacement website(s)) is governed by the following terms and conditions as applicable to the Website ("User Agreement"). This User Agreement shall come into effect upon each visit or usage of the Website, or upon your registration, or upon you providing any information on the Website. In this User Agreement, you are contracting with The Living Influence, a sole proprietorship with its office at 205, Bestech Chambers,, Sushant Lok-I, Sector -43, 122001 Gurgaon Haryana, India, who owns the domain name www.thelivinginfluence.com, hereinafter referred to as "the Platform"/”the Website”/”the Site” which expression unless the context otherwise require shall mean and include its successors, liquidators and assigns.
  2. For the purpose of the User Agreement, “Registered User”, “Visitor”, “Buyer”, and wherever the context may so require, “You” shall mean any natural or legal person who has agreed to become a member of the Website by providing Registration Data (as defined hereinafter) while registering on the Website as a Registered User using the computer systems of the Website, or who has used the Website without becoming a Registered User, and, in both the cases, accepted this electronic version / electronic record of the User Agreement. A Registered User is one who has allocated himself a unique identification user name (“User ID” and “Password”) to become Registered User. The term and expression “You” shall, unless the context otherwise requires, include your legal heir, receivers, successors, liquidators and permitted assigns.
  3. As a Registered User, this User Agreement shall be effective and binding upon your ‘acceptance’. “Acceptance” shall mean your affirmative action in clicking on the 'check box' and/or on the ‘continue’ button and/or or any affirmative action as provided on the registration page or using or accessing the Website through logging in by Your third party website user ID and password, including that of www.facebook.com, websites owned by Yahoo Inc. or its subsidiaries, Google Inc. or its subsidiaries, Twitter or any other social media website as permitted on the Website or generally using the Website in any manner, with or without using Your User ID and Password. If you do not agree or are not willing to be bound by the terms and conditions of this User Agreement, please do not click on the ‘check box’ or on the ‘continue’ button or any other button and do not seek to obtain access to or otherwise use the Website. Accessing, browsing or otherwise using the Platform indicates your agreement to all the terms and conditions under these terms of use, so please read the terms of use carefully before proceeding. By impliedly or expressly accepting these Terms of Use, You also accept and agree to be bound by Platform Policies including but not limited to Privacy Policy available on ‘ Privacy Policy ‘  as amended from time to time
  • Amendments to the User Agreement
  1. The Platform reserves the right, in our sole discretion and at any time, to (a) discontinue or modify any of our Terms of Use and/or our Privacy Policy as we deem necessary or desirable, or (b) change, suspend, discontinue, or restrict your access to all or part of the Services (including without limitation, any feature, database, or content), at any time without any prior written notice to You. We may, in our sole discretion, refuse to offer the Services to any person and/or entity or change the eligibility criteria for the Services at any time. The Platform may amend this User Agreement at any time by posting a revised version on the Website. The revised version will be effective at the time Platform posts it on the Website. You are advised to regularly check for any amendments or updates to the terms and conditions contained in this User Agreement.
  •  Membership/Registration/Use and Related Obligations
5. Use of the Website is available only to persons who can form legally binding contracts under Indian Contract Act, 1872 and any other applicable laws for this purpose. Persons who are ‘incompetent to contract’ within the meaning of the Indian Contract Act, 1872 and any other applicable laws for this purpose including minors, un-discharged insolvents etc. are not eligible to use the Website. If you are a minor i.e. under the age of 18 years, you shall not register as a member of the Website and shall not sell, purchase or bid for any items on the Website. As a minor if you wish to purchase or sell an item on the Website such purchase or sale may be made by your legal guardian or parents who have registered as users of the Website. Platform reserves the right to terminate your membership and refuse to provide you with access to the Website if it is brought to Platform's notice or if it is discovered that you are under the age of 18 years or are otherwise ‘incompetent to contract’. If you are registering as or on behalf of a business entity, you represent that you are duly authorized by the business entity to accept this User Agreement and you have the authority to bind that business entity to this User Agreement.
6. As a registered member of the Platform, your address, email-id, and other delivery details become automatically saved in the ‘My Account’ section of the Website, accessible only to you. You can track all your orders by logging in to the ‘My Account’ section with the User ID and Password set by you. You can save items you are interested in, using the ‘My Wishlist’ feature, for easy purchases. Further, if you choose to opt for our e-mail updates, all information regarding new additions to the Website by various sellers, as well as promotional schemes, will be e-mailed to you at regular intervals.
7. If you use the Website as a Registered User, you are responsible for maintaining the confidentiality of your User ID and Password. You are responsible for all activities that occur under your User ID and Password. You agree, inter alia, to provide true, accurate, current and complete information about yourself as prompted by Website registration form or provided by You as a Visitor or user of a third party site through which You access the Website. If you provide any information that is untrue, inaccurate, not current or incomplete or Platform has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with the User Agreement, Platform has the right to indefinitely suspend or terminate or block access of your membership with the Website and refuse to provide you with access to the Website.
8. You hereby grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable (through multiple tiers) right to exercise the copyright, publicity, and database rights you have in Your information, in any media or medium now known or developed, produced, invented or used in future, with respect to Your information.
9. By logging into the Platform or otherwise using the Services, you represent and warrant that: (a) you are the customer who registered for the services; (b) that you are using the services only for permitted purposes; and (c) you are not a competitor of the Platform or agent thereof. You will immediately notify us of any unauthorized use of the password or account or any other breach of security. You agree to exit from your account at the end of each session. You may never use another person’s user account or registration information for the Services without permission. Please contact us to notify us of any change in your eligibility to use the Services, any potential unauthorized use(s) of your account, or any breach of security; however, we have no obligation to investigate the authorization or source of any such access or use of the Services.
10. If you create an account on the Platform, you represent and warrant that: (a) you will not select or utilize a user name of another person with intent to impersonate that person; (b) you will not select or utilize a user name in which another person has rights, if you do not have that person's authorization to use such name; (c) you will not select or utilize a user name that the Platform in its sole discretion deems offensive. You should never publish, distribute or post login information for your Account. You shall have the ability to delete your Account, either directly or through a request made to one of our employees or affiliates ( any sharing of such information and resultant misuse or illegal act by such a person will be the sole responsibility of the Account holder and TLI will not have any liability on this account).
  • Use of the Website
  1. You understand and agree that Platform and the Website merely provide services to its Registered Users and persons browsing / visiting the Website. All items advertised / listed and the contents therein are advertised and listed by or on behalf of Merchants/Sellers/Designers and are third party contents. The Website also contains various third party user generated content and material. The Platform may also contain (a) User Content provided by other users; (b) links to other sites operated by third parties; (c) advertisements and/or sponsorships provided by third parties; and (d) stores, services, or product lines offered by third parties ((a), (b) , (c), and (d) are collectively, “Third-Party Contents”). The Platform neither originates nor initiates the transmission nor selects the sender and receiver of the transmission nor selects nor modifies the information contained in the transmission.
  2. We have no control over, are not responsible for, and assume no liability regarding any Third-Party Contents/Materials or the applicable third parties. We are not responsible for any acts or omissions of such third parties. We do not review, approve, endorse, guarantee, warrant, or make any representations with respect to Third-Party Content/Materials or the applicable third parties. For example, we do not guarantee, warrant or represent that the Third-Party Content/Materials are accurate, legal and/or inoffensive or that these third party sites do not contain viruses or other features that may adversely affect your computer. You use all Third-Party Content/Materials and interact with such third parties at your own risk. We are not obligated to be involved in any disputes between you and any such third parties.
  3. No part of the Website and no Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including mirroring) to any other computer, server, Website or other medium for publication or distribution or for any commercial enterprise, without the Platform’s express prior written consent.
  4. You agree, undertake and confirm that your use of the Website shall be strictly governed by the following binding principles:
  5. You are solely responsible for Your Information, and the Platform and the Website acts only as a passive conduit for the online distribution and publication of Your Information. You shall not host, display, upload, modify, publish, transmit, update or share any information or share/list(s) any information or item that:
    • Belongs to another person and to which You do not have any right to.
    • Is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever; or unlawfully threatening or unlawfully harassing including but not limited to "indecent representation of women" within the meaning of the Indecent Representation of Women (Prohibition) Act, 1986.
    • Harm minors in any way.
    • Infringes any patent, trademark, copyright or other proprietary rights or third party's trade secrets or rights of publicity or privacy or shall not be fraudulent or involve the sale of counterfeit or stolen items.
    • Violates any law for the time being in force.
    • Deceives or misleads the addressee/ users about the origin of such messages or communicates any information which is grossly offensive or menacing in nature.
    • Impersonates another person.
    • Contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; or contains any Trojan horses, worms, time bombs, cancelbots, easter eggs or other computer programming routines that may damage, detrimentally interfere with, diminish value of, surreptitiously intercept or expropriate any system, data or personal information
    • Threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting to any other nation.
    • Is false, inaccurate or misleading.
16. You may use information on the products and services purposely made available on the Website for downloading, provided that You (1) do not remove any proprietary notice language in all copies of such documents, (2) use such information only for your personal, non-commercial informational purpose and do not copy or post such information on any networked computer or broadcast it in any media, (3) make no modifications to any such information, and (4) do not make any additional representations or warranties relating to such documents.
17. Except as otherwise provided elsewhere in these Terms of Use, anything that you submit or post to the Site and/or provide us, including without limitation, ideas, know-how, techniques, questions, reviews, comments, and suggestions (collectively, ‘User Content’) is and will be treated as non-confidential and non-proprietary, and we shall have the royalty-free, fully paid, worldwide, perpetual, irrevocable, sub-licensable, and transferable right to use, edit, modify, truncate, aggregate, copy, distribute, display, publish, perform, sell, lease, transmit, adapt, create derivative works from such User Content in any form, by any means, through any channels (including, without limitation, third party websites and feeds), and to translate, modify, reverse-engineer, disassemble, or decompile such User Content, and otherwise fully exploit your User Content in connection with the Platform, the Services, and our businesses, including without limitation for promoting and redistributing part or all of the Platform or the Services (and derivative works thereof), and including after your termination of your Account or the Services.
18. You also hereby grant each user of the Site and/or the Services a non-exclusive, perpetual license to access your User Content through the Site and/or the Services, and to use, edit, modify, reproduce, distribute, prepare derivative works of, display and perform such User Content, including after your termination of your Account or the Services. In addition to the rights applicable to any User Content, when you post comments or reviews to the Platform, you also grant us the right to use the name that you submit with any User Content, if any, in connection with such User Content. You represent and warrant that you own or otherwise control all of the rights to any User Content that you post on this Site or on the Services and that use of your User Content by us will not infringe upon or violate the rights of any third party, including without limitation, any privacy rights, publicity rights, copyrights, trademarks, contract rights, or any other intellectual property or proprietary rights. We may, but shall not be obligated to, remove or edit any User Content (including comments or reviews) for any reason.
19. You shall not, directly or indirectly, offer, attempt to offer, trade or attempt to trade in any item, the dealing of which is prohibited or restricted in any manner under the provisions of any applicable law, rule, regulation or guideline for the time being in force.
20. You shall not create liability for Platform or cause Platform to lose or disrupt (in whole or in part) the services of our service providers or other suppliers.
21. You shall not link directly or indirectly to or include descriptions of items, goods or services that are prohibited under the User Agreement or any other applicable law for the time being in force including but not limited to the Drugs and Cosmetics Act, 1940, the Drugs And Magic Remedies (Objectionable Advertisements) Act, 1954, the Indian Penal Code, 1860, Information Technology Act 2000 as amended time to time and rules there under.
22. You agree and acknowledge that the Website is only a venue where users may meet and interact with one another for their transactions. Platform is not and cannot be a party to or control in any manner any transaction between two users of the Website.
23. All commercial / contractual terms are offered by and agreed to between buyers and sellers alone. The commercial / contractual terms include without limitation price, shipping costs, payment methods, payment terms, date, period and mode of delivery, warranties related to goods and services and after sales services related to goods and services. Platform does not have any control or determines or advises or in any way involves itself in the offering or acceptance of such commercial / contractual terms between buyers and sellers. Without prejudice to the foregoing, the Platform may provide certain transaction support services to seller and buyers of the website as provided in various rules and policies on the Website.
24. The Platform is not responsible for any non-performance or breach of any contract entered into between users. Platform cannot and does not guarantee, warrant, assure or ensure that the users will perform, undertake, consume or conclude any transaction concluded on the Website. Platform shall not and is not required to mediate or resolve any dispute or disagreement between users.
25. The Platform does not make any representation or warranty as to the attributes (such as quality, worth, marketability, saleability etc.) of the items/products or services proposed to be sold or offered to be sold or purchased on the Website. In particular, Platform does not implicitly or explicitly support or endorse the sale or purchase of any items or services on the Website. Platform accepts no liability for any errors or omissions, whether on behalf of itself or third parties.
26. Platform does not make any representation or warranty as to the attributes (such as legal title, creditworthiness, identity, etc.) of any of its users. You are advised to independently verify the bona fides of any particular user that you choose to deal with on the Website and use your best judgment in that behalf.
27. Platform is only providing a platform or venue for communication and it is agreed that the contract for sale of any of the products or services shall be a strictly bipartite contract between the seller and the buyer. At no time shall any right, title or interest over the items vest with Platform nor shall Platform have any obligations or liabilities in respect of such contract, except for certain transaction support services as provided in various rules and policies on the Website.
28. Platform is not responsible for unsatisfactory or delayed performance of services or damages or delays as a result of items which are out of stock, back ordered or otherwise unavailable. All items are offered only for a restricted time and only for the available supply.
29. We do not warrant that Product description or other content of this Website is accurate, complete, reliable, current, or error-free and assumes no liability in this regard.You hereby release us, our subsidiaries, affiliates, directors, officers, employees, contractors, agents, suppliers, content providers, partners, representatives and successors from any claim, demands, losses, damages, rights, and actions of any kind, including personal injuries, death, and property damage, that is either directly or indirectly related to or arising from use of Third Party Materials or interactions with or conduct of the applicable third parties.
30. The function of the Platform is limited to providing access to a communication system over which information made available by You is transmitted or temporarily stored or hosted. The Platform observes due diligence while discharging its duty as an intermediary under the Information Technology Act, 2000 and also observes such other guidelines as the Central Government may prescribe in this behalf. The Platform does not:
  • initiate the transmission;
  • select the receiver of the transmission; and
  • select or modify the information contained in the transmission.
31. Please note that in accordance with the Information Technology (Intermediaries guidelines) Rules 2011, in case of non-compliance with rules and regulations, User Agreement and/or any policies contained or referred to herein for access or usage of an intermediary computer resource, the intermediary has the right to immediately terminate the access or usage rights of the users to the computer resource of intermediary and remove non-compliant information. This right is in addition to all other rights and remedies available to the Platform against You either in this User Agreement or any policy contained herein, in any applicable law or under torts.
32. You shall at all times ensure full compliance with the applicable provisions of the Information Technology Act, 2000 and rules there-under as applicable and as amended from time to time and also all applicable laws, rules and regulations and International laws (including without limitation all direct and indirect tax laws and all local, entry or usage related tax laws) regarding your use of our service and your listing, purchase, solicitation of offers to purchase, and sale of items or services. You shall not engage in any transaction in an item or service, which is prohibited by the provisions of any applicable law including exchange control laws or regulations for the time being in force.
  •  Prices, Colours and Availability
33. All prices for the Products and/or Services listed on the Platform are subject to change. In the event a Product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, we shall have the right, prior to the acceptance of your order pursuant to our Order Acceptance Policy described below, to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, we shall immediately issue a credit to your credit card account in the amount of the charge.
34. Please note that the colours of items and products may depend on your monitor and may not be correctly displayed.
35. The availability of Products and other items on the Platform may change at any time, without notice.
  • Order Acceptance Policy
36Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason. We reserve the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may require additional verifications or information before accepting any order. Your order is not accepted until we send you shipping information for the order (or the accepted portion thereof). Notwithstanding the foregoing, you agree that, if we cancel all or a portion of your order or if we provide you less than the quantity you ordered, your sole and exclusive remedy will be one of the following: (a) we will issue a credit to your credit card or other account in the amount charged for the cancelled portion or the quantity not provided (if your credit card has already been charged for the order) or (b) we will not charge your credit card for the cancelled portion of the order or the quantity not provided.
  • Payment Facility and Payment
37For each product or service you order through the Platform, you agree to pay the price applicable for the product or service (including any taxes, duties, cess, surcharges and any delivery fees for the delivery service you select) as of the time you submitted the order.
38. Unless you and the Platform have agreed to an alternate billing arrangement in writing signed by the Platform, the Platform will automatically bill your credit card/debit card submitted as part of the order process for such price. All prices are non-refundable. Without limiting other remedies, we reserve the right to charge a late fee on all past due payments equivalent to the lesser of one and a half percent (1.5%) per month on the unpaid balance or the highest rate allowed by law. You will pay for all collection costs, attorney’s fees, and court costs incurred in the collection of past due amounts.
39. We use a third-party payment processor (the “Payment Processor”) to process your payments. The processing of payments will be subject to the terms, conditions and privacy policies of the Payment Processor in addition to this Agreement. We are not responsible for error by the Payment Processor.
40. While availing any of the payment method/s available on the Website, we will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to You due to:
  • Lack of authorization for any transaction/s, or
  • Exceeding the preset limit mutually agreed by You and between “Bank/s”, or
  • Any payment issues arising out of the transaction, or
  • Decline of transaction for any other reason/s
41. All payments made against the purchases/services on the Website by you shall be compulsorily in Indian Rupees acceptable in the Republic of India. Website will not facilitate transaction with respect to any other form of currency with respect to the purchases made on Website.
42. Before shipping / delivering your order to you, we may request you to provide supporting documents (including but not limited to Govt. issued ID and address proof) to establish the ownership of the payment instrument used by you for your purchase. This is done in the interest of providing a safe online shopping environment to Our Users.
43. The Platform may from time to time contract with third party payment service providers including banks to open nodal bank accounts under applicable Indian laws, to facilitate the payment between users i.e. buyers and sellers and for collection of Platform Fees and other charges. These third party payment service providers may include third party banking or credit card payment gateways, payment aggregators, cash on delivery or demand draft / pay order on delivery service providers, mobile payment service providers or through any facility as may be authorized by the Reserve Bank of India for collection, refund and remittance, as the case may be of payment or supporting the same in any manner.
44. Use of the payment facility shall not render the Platform liable or responsible for the non-delivery of Products, non-receipt, non-payment, damage, breach of representations and warranties, non-provision of after sales or warranty services or fraud as regards the products and /or services listed on the Website.
45. You specifically authorize the Platform and its service providers to collect, process, facilitate and remit payments and / or the Transaction Price electronically or through Cash on Delivery to and from other Users in respect of transactions through Payment Facility. Your relationship with the Platform is on a principal to principal basis and by accepting these Terms of Use you agree to the same.
46. You understand, accept and agree that the payment facility provided by the Platform is neither a banking nor financial service but is merely a facilitator providing an electronic, automated online electronic payment, receiving payment through Cash On Delivery, collection and remittance facility for the Transactions on the Website using the existing authorized banking infrastructure and Credit Card payment gateway networks.
47. Further, by providing Payment Facility, the Platform is neither acting as trustees nor acting in a fiduciary capacity with respect to the Transaction or the Transaction Price.
48. You, as a Buyer/User, understand that upon initiating a Transaction You are entering into a legally binding and enforceable contract with the Platform to purchase the products and /or services from the Platform using the Payment Facility, and You shall pay the Transaction Price through Your Issuing Bank to the Platform using Payment Facility.
49. The Platform reserves the right to impose limits on the number of Transactions or Transaction Price which Company may receive from on an individual Valid Credit/Debit/ Cash Card / Valid Bank Account/ and such other infrastructure or any other financial instrument directly or indirectly through payment aggregator or through any such facility authorized by Reserve Bank of India to provide enabling support facility for collection and remittance of payment or by an individual Buyer during any time period, and reserves the right to refuse to process Transactions exceeding such limit.
50. The Platform reserves the right to refuse to process Transactions by Buyers with a prior history of questionable charges including without limitation breach of any agreements by Buyer with Company or breach/violation of any law or any charges imposed by Issuing Bank or breach of any policy.
51. The Platform may conduct such checks as it deems fit before approving the receipt of Buyers commitment to pay (for Cash On Delivery transactions) Transaction Price from the Buyer for security or other reasons at the discretion of Company. As a result of such check if the Platform is not satisfied with the creditability of the Buyer or genuineness of the Transaction / Transaction Price, it will have the right to reject the receipt of / Buyers commitment to pay Transaction Price. The Platform may delay notifying the payment confirmation i.e. for Buyers conducting high transaction volumes to ensure safety of the Transaction and Transaction Price.
  • Returns
52. You may have a right of cancellation and return of Products ordered on the Platform. If you do, (and only if you do, the following terms apply (but please note we cannot accept the return of Goods in certain circumstances, for example, Change of mind, Goods which have been personalized, one of a kind or which deteriorate or expire rapidly or for hygiene reasons).
53. If at the time of delivery and/or within the number of days specified on each Product page (please note that for the number of days within which a return/cancellation request can be made for any Product purchased from the Platform, please refer to the description on the specific page of that Product), if any defect is found in the Product, then the buyer of the product/s can ask for replacement of the product/s from the Company subject to the following terms and conditions:
  • Notify the Platform of any defects in the product/s at the time of delivery of the product/s and/or within the time specified in relation to the said Product, along with pictures of the Product to establish the defect.
  • If the Platform is satisfied, in its sole discretion, that the Product is defective, the product will be replaced in return of the defective product/s and if similar product is not available, then the same shall be replaced with some other product of same value or the amount paid by the user will be refunded.
  • Replacement can be for the entire product/s or part/s of the product subject to availability of the same.
  • If the Platform is satisfied, in its sole discretion, that the Product is defective, the product will be replaced in return of the defective product/s and if similar product is not available, then the same shall be replaced with some other product of same value or the amount paid by the user will be refunded.
  • Replacement can be for the entire product/s or part/s of the product subject to availability of the same.
  • You must tell us in writing if you wish to return the Products at care@thelivinginfluence.com
  • In any event, you may not return orders for specially commissioned, customized or personalized Products;
  • The Products to be returned should meet the following criterions:
  1. The products must be unused and in their original condition and packaging
  2. Should be securely wrapped;
  3. Should include our delivery slip;
  • After return of the Products, we will issue a store credit or refund to your account with the full purchase price of the Products, however in some cases the cost of pick up will be deducted from the refunded amount.
  • GST, import duties and other taxes are not refunded.
  • Following products shall not be eligible for return or replacement:
4. If the delivered product has slight variance with the product ordered or if the product is made on order and damaged due to misuse of product;
5. Incidental damage due to malfunctioning of product;
6. Any Product which has been used/installed;
7. Products with tampered or missing serial/SKU numbers;
8. Any damage/defect which are not covered under the manufacturer's warranty. For details regarding the Sellers/Manufacturer’s warranty, please refer to the Product description page.
9. Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product/s delivered;
10. The Returns Policy for each product is dependent on both product type and the Sellers/Manufacturers own returns policy. The purchaser may be asked to pay a handling fee of 10% of the purchase amount of an item, if the Seller requires it.
54. For Cash On Delivery transactions, refunds, if any, will be made via cheque or a demand draft in favour of the Buyer (As per registration details provided by the user). Refund shall be made in Indian Rupees only and shall be equivalent to the Transaction Price received in Indian Rupees. For electronics payments, refund shall be made through payment facility using NEFT / RTGS or any other online banking / electronic funds transfer system approved by Reserve Bank India (RBI).
55. Refund shall be conditional and shall be with recourse available to Company in case of any misuse by Buyer. Refund shall be subject to Buyer complying with this Agreement.
  • Fees and Services
56. Membership and browsing on the Website is free. As per the Foreign Exchange Management (Transfer or Issue of Security by a Person Resident Outside India) Regulations, 2017 an “E-commerce marketplace may provide support services to sellers in respect of warehousing, logistics, order fulfilment, call centre, payment collection and other services.” Accordingly, the Platform through various third party service providers engaged in order fulfilment services for orders placed on the Website and may charge a nominal fee for the same. All additional fees that may be charged shall be visible for confirmation on the order checkout page.
  • Taxes
57You are responsible for paying all fees (if any) associated with the use of the Website and you agree to bear any and all applicable taxes, charges, cesses etc. levied thereon.
  • Termination and effect of termination
58. You agree that if You provide any information that is untrue, inaccurate, not current or incomplete or We have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with the this Terms of Use, We shall have the right to indefinitely suspend or terminate or block access of your membership on the Website and refuse to provide You with access to the Website.
59. Upon any termination of your Account or these Terms and Conditions, you shall immediately cease all access to and use of the Site and Services, and we shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to and use of the Services in whole or in part. All provisions of these Terms and Conditions which by their nature should survive termination shall survive termination, including, without limitation, licenses of User Content, ownership provisions, warranty disclaimers, indemnity, limitations of liability, and payment obligations. Termination shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination. If you wish to terminate/delete your Account, you may do so by following the instructions on the Website.
  • Electronic Communications
60. When You use the Website or send emails or other data, information or communication to the Platform, You agree and understand that You are communicating with the Website and Platform and all other Registered Users and Visitors through electronic records which are legally identifiable and enforceable, and You consent to receive communications via electronic records from the Website, Platform and all other Registered Users and Visitors and as and when posted, communicated or required.
61. Service of Notice: The Registration Data and email ID or Your account details of the third party website through which You register with the Website will be construed as Your 'designated electronic address' and the Platform, Website, other Registered Users, Visitors, third parties and law enforcement agencies will communicate with You on your designated electronic address which will be deemed adequate service of notice / electronic record.
62. By impliedly or expressly accepting this User Agreement, You also accept and agree to be bound by various policies of the Platform as provided from time to time in various hyperlinks on the Website.
  • Privacy
63. The Platform collects, stores, processes and use Your information in accordance with Platform Privacy Policy. By using the Website and/ or by providing your information, you consent to the collection and use of the information you disclose on the Website by Platform in accordance with the Privacy Policy.
  • Breach
64. Without limiting other rights and remedies, Platform may limit your activity, immediately remove your information or buys, or end your listing, warn other users of your actions, immediately temporarily/indefinitely suspend or terminate or block your membership, and/or refuse to provide you with access to the Website in the event, but not limited to:
  • If you breach the User Agreement or any terms or policies of the Website.
  • If your actions may cause legal liability for you, other users or Platform.
65. Platform may at any time at its sole discretion reinstate suspended users. Platform reserves the right to recover any amounts due and owing by you to Platform and to take strict legal action including but not limited to a referral to the appropriate police or other authorities for initiating criminal or other proceedings against you.
  • Miscellaneous Provisions and Disclaimers:
66.The following disclaimers are the key to determining any relationship between You and the Platform for Your use of the Website and for Platform providing any services on the Website:
  • Platform and its vendors, suppliers, designers, galleries, affiliates and service providers provide the Website and services on ‘as is’ basis and without any warranty or condition, express, implied or statutory and specifically disclaim any implied warranties of title, merchantability, fitness for a particular purpose and non-infringement. You expressly agree that your use of the Website is at your risk.
  • The responsibility of the correctness of the declarations displayed on the Platform in relation to the products shall lie with You.
  • The Platform, its associates, affiliates and service providers and technology partners make no representations or Warranties about the accuracy, reliability, completeness, and/or timeliness of any content, or information/declarations provided by the Merchants/Designer/Vendors etc. for their products pursuant to compliance under the Legal Metrology (Packaged Commodities) Rules, 2011 (as amended) and the Legal Metrology Act, 2009, information, software, text, graphics, links or communications provided on or through the use of the Website or that the operation of the Website will be error free and/or uninterrupted.
  • The Website is only a venue where users may meet and interact with one another for their transactions. Platform is not and cannot be a party to or control in any manner any transaction between two users of the Website. Platform neither recommends You to buy or sell any goods or services on the Website nor endorses any such goods or services nor provides any guarantee, warranty or assurance with respect to any goods or services made available on the Website. Further, Platform does not guarantee, warranty or provide any assurance on the behaviour of any user of the Website including any guarantee, warranty or assurance that any user (whether buyer or seller) will complete any transaction or act in a prudent manner. Save as otherwise provided in the clause titled ‘Limitation of Liability’, Your sole and exclusive remedy and Platform's sole and exclusive responsibility and liability is to provide You necessary information (subject to the Privacy Policy and applicable laws) for You to deal with other users of the Website (including the sellers listed on the Website) with respect to any dispute.
  • Pursuant to the provisions of the Foreign Exchange Management Act, 1999, and applicable laws, the Platform may provide certain support services to facilitate the transactions between users of the Websites and such independent services may include listing management, warehousing services, logistics services, making available courier services and making available certain certification services, and payment facilitation through nodal bank(s) under applicable laws. You understand, agree and acknowledge that the Platform will engage independent third party service providers to perform these services. The Platform may on reasonable efforts basis procure ordinary industry standard warranties from these third parties. You further understand, agree and acknowledge that the Platform will not be held liable or responsible towards You or towards any person claiming under or through You for any actions, commission, omission, misconduct, fraud or negligence (whether in contract or tort or under public policy) of these third parties unless such actions, commission, omission or negligence of the third party is attributed to a direct cause of misconduct and gross negligence of the Platform and in such an event the total aggregate liability of the Platform shall be limited to the extent provided in the clause titled "Limitation of Liability".
  • You understand, agree and acknowledge that the Platform uses third party service providers to store and process Your personal information and other information which You provide to the Platform (as more specifically identified in the Privacy Policy) and such third parties may store and process your personal information in a country or state which may not have jurisdiction over You and / or such country or state may not have any data protection or data privacy laws or such country's or state's data protection or data privacy laws may not be as strong as the country or state having jurisdiction over You or over the Platform. You agree and understand that Platform provides no guarantee, warranty or assurance that such third party service providers will protect Your personal information and Platform shall not be liable for any actions, commission, omission, misconduct, fraud or negligence (whether in contract or tort or under public policy) of these third parties unless such actions, commission, omission or negligence of the third party is attributed to a direct cause of misconduct and gross negligence of Platform.
You agree that the aforesaid disclaimers shall be in addition to any other disclaimers given in this User Agreement.
67. You acknowledge and agree that all copyright, designs, the “look and feel” of the Platform, trademarks and all other intellectual property and material rights relating to the Content and the Services as herein described, including but not limited to the The Living Influence and all HTML and other code contained in this Platform, shall remain at all times vested in the Platform and/or are the property of their respective owners. All such Content, including third party trademarks, designs and related intellectual property rights mentioned or displayed on this Platform and the Services are protected by state laws, common laws and regulations and international treaty provisions. You are permitted to use the Content only as expressly authorized by the Platform and/or its third party licensors. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Violators will be prosecuted to the fullest extent permissible under applicable law. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited.
  • Limitation of Liability:

68In no event shall Platform or its affiliates and service providers be liable for any indirect, incidental, special, incidental, consequential, punitive or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses arising out of or in connection with the Website, its services or this agreement (however arising, including negligence or under torts or under public policy).
69.In addition to any limitation of liability and various disclaimers provided elsewhere in this User Agreement, Platform's entire liability and Your sole and exclusive remedy in any circumstance is limited to the following:
  • If You are a Buyer : the Platform's entire liability and your sole and exclusive remedy in any circumstance is limited to exercise its reasonable efforts to enable to You get the refund of the product price from the seller on the Website. Other than the aforesaid, Platform shall have no liability to You.
  • Indemnity:
70. You shall fully indemnify, keep indemnified, defend and hold harmless Platform and Platform's shareholders, subsidiaries, affiliates, third-parties and their respective shareholders, officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorneys' fees, made by any third party or penalty imposed due to or arising out of your breach of the User Agreement or any rules and policies contained herein, or your violation of any law, rules or regulations or the rights of a third party.
71. None of the provisions of the User Agreement shall be deemed to constitute a partnership or agency between You and Platform and You shall have no authority to bind Platform in any manner whatsoever nor shall Platform have any authority to bind you in any manner whatsoever. All the services provided by the Platform shall be as independent contractor and on principal to principal basis.
72. If any clause of the User Agreement shall be deemed invalid, void or for any reason unenforceable, such clause shall be deemed severable and shall not affect the validity and enforceability of the remaining clauses of the User Agreement.
73. This Agreement sets forth the entire understanding and agreement between You and Platform with respect to the subject matter hereof.
74. In Platform's sole discretion, Platform may transfer its rights and obligations under this Agreement, assign this Agreement or novate this Agreement without your prior express consent. However, Platform on reasonable efforts basis and if practicable may provide You with an advance intimation of any such acts.
  • Grievance Officer:

75. In accordance with Information Technology Act 2000 and rules made there under, the Grievance Officer for the purpose of your personal sensitive information as governed by the Platform Privacy Policy is Mr. Praneet Mehrish. Please click here care@thelivinginfluence.com to register any grievance.
  • Other Complaints:
76. In the event you have any complaints or concerns with respect to the website or our services, please contact our Customer Support at care@thelivinginfluence.com.
  • Governing Law:
77. This User Agreement and all the rules and policies contained herein and any of Your usage of Website and Your dealings with Platform shall be governed and construed in accordance with the laws of India and the Court at New Delhi shall have exclusive and sole jurisdiction.
    If any dispute arises between You and Platform during Your use of the Website or Your dealing with the Platform in relation to any activity on the Website, in connection with the validity, interpretation, implementation or alleged breach of any provision of the User Agreement and all the rules and policies contained herein, the dispute shall be referred to a sole arbitrator who shall be an independent and neutral third party identified by the Platform. The Arbitration & Conciliation Act, 1996, shall govern the arbitration proceedings. The arbitration proceedings shall be in the English language. The place of arbitration shall be New Delhi. Your obligations to pay the Payment Fees shall not be suspended during the arbitration proceedings.
    • E  Coupons:
    79. The Terms and Conditions laid down here shall be applicable on all the E- Coupons used across the website and shall be read together with the existing Terms of Use and other policies as stated on the Website and as applicable from time to time

    Any offer (“E-Coupon”) contained in any electronic communication, or any communication that may be displayed on the Website, is made by sellers registered on the Platform, and not by the Platform itself. The offers provided to the customer by the sellers can be availed by way of utilization of E-Coupons.
    Offer under the E-Coupon maybe in the form of instant discounts and/or cashbacks in form of TLI Credits (“TLI Credits”) and/or any other form or manner as maybe agreed between the platform and the Merchant/Designer/Vendor.
    E-Coupons are also not offered to, and shall not be used by, such Registered Users who under any statutory obligations are prohibited to use E-Coupons. Each E-Coupon is a privilege provided to Registered Users by the sellers on the Platform and is not a right or claim against Platform. Platform reserves the right to cancel an E-Coupon, in case a Registered User is found to be in violation of the Terms of Use.
    Registered Users using the E-Coupons in any manner shall be deemed to have read, understood and accepted these terms and conditions. The value of E-Coupons and the mode of using E-Coupons will be specifically as mentioned in the electronic communication sent to You or displayed on the Website.
    E-Coupons can be redeemed only on purchases made through the Website on those listings that provide for the option of E-Coupon payments. E-Coupons shall be invalidated in case of rejection of payment by Platform pursuant to the Platform’s risk containment measures. E-Coupons cannot be used to buy any item which is illegal or prohibited by the Terms of Use.
    One E-Coupon can be used only for one purchase irrespective of the value of such purchase and the unutilized or underutilized value of the E-Coupon shall be forfeited, and the User cannot claim any benefit or a substitute an E-Coupon in lieu of the same. The purchase value of the item in excess of the value of the E-Coupon shall be paid by the User along with using the E-Coupon.
    An E-Coupon carries no cash value and cannot be transferred, negotiated or sold and cannot be redeemed against cash. E-Coupons cannot be combined with any other coupons or any other offer or promotion except TLI Credits.
    The Platform may offer various discounts / incentives to the customers on select products for a select period, together with any discount that maybe offered by the Merchants listed on the Platform. The gross discount offered by the Platform to the customer, may be reduced on account of various business and operational costs, which entails costs such as administration costs, platform costs, tax costs, etc. Since this discount is offered by the platform on select products and for a specific time, the associated business and operational costs are recovered from the customer. The customer understands and agrees to such costs and accepts discount net of such costs.
    It is our endeavour to provide the best service to our customers and complete transparency in our dealings. Therefore, the Platform will display the Gross Discount available, and will subsequently reduce the above-referred Costs to arrive at the Net Discount to be availed by the customers.
    This reduction to the gross discount is calculated, keeping in mind the best offer price made available for the selected products to the customers.
    TLI reserves the right, at its sole discretion, at any time to levy/charge fees on the processing of the E-Coupons and/or provision of the TLI Credits and/or utilization of the TLI Credits, without prior intimation or communication.
    TLI reserves the right, at its sole discretion, at any time to vary/change/extend/withdraw any E - Coupons and/or TLI Promotions and/or offers provided thereunder, without prior intimation or communication.
    Other Terms & Conditions:
    • You should be logged in as a Registered User of the Website in order to use and avail the benefits of the E - coupons which are mapped to your User ID. Orders without logged-in status maybe cancelled.
    • The offers/E-Coupons/TLI Promotions are valid only for genuine customers who have received direct communication, in any form or manner, of such offer/E-Coupon/TLI Promotion. TLI reserves the right to cancel any orders placed by registered users using an E-Coupon, which is not directly communicated to the customer in any form or manner.
    • TLI reserves the right, at its sole discretion, to decide whether a customer is/was eligible to use an E- Coupon or not for the order placed.
    • An E- coupon can be used by a customer only once.
    • Offer will not be applicable on certain items and Gift Cards.
    • TLI reserves the right, at its sole discretion, to exclude certain items from the Offers/E-Coupons/TLI Promotions offer, without prior intimation or communication.
    • TLI reserves the right, at its sole discretion, to cancel any order where it suspects the misuse of E - Coupons by using unlawful, unethical means, incorrect user information/details, duplicate emails, mobile numbers or addresses. The decision of TLI will be final and binding in this respect.
    • TLI reserve the right, at its sole discretion, at any time to amend/change the terms and conditions of any E - Coupons and/or TLI Promotions and/or offers provided thereunder.
    • Any B2B orders under this offer will be cancelled. The decision of TLI will be final and binding in this respect.
    Disclaimers
    The Platform is not responsible for any typographical error leading to an invalid coupon. Platform does not guarantee that any one or more listings on the Website or the desired listings of the Users would have E-Coupon as the payment option. Platform is neither recommending you to purchase the specific item which you intend to purchase or actually purchase using E-Coupons, nor is the Platform warranting or endorsing any product or services listed on the Website, nor warranting or verifying or guaranteeing the performance or conduct of any seller or of any third party. Platform shall not be liable for any lost or stolen E-Coupons and E-Coupons once issued shall not be reissued. Platform makes no representation or warranties of any kind regarding any product or service provided by any third party in connection with any E-Coupon and shall not be responsible for any costs, damages, accident, delay, injury, loss, expense or inconvenience that may arise in connection with the use of E-Coupons.
    Limitation of Liability
    Under no circumstances shall Platform’s liability exceed giving the User a replacement E-Coupon of the same nature and of the same value. These terms and conditions are subject to Indian laws and any dispute shall be subject to jurisdiction of the courts in Delhi (India) only.
    Grievance Officer
    This page is published and shall be construed in accordance with the provisions of Rule 3(11) of the Information Technology (Intermediaries Guidelines) Rules, 2011 ("IT Rules") that requires publishing the name of the Grievance Officer and his/her contact details on the website, such that users or any victim who suffers as a result of a violation of Rule 3 (outlined in our Privacy Policy and Terms of Use) by any other person, can notify their complaints to us.
    Further, as per Rule 3(4) of the IT Rules, the Grievance Officer shall acknowledge or respond to Your communication of violation of Rule 3, by any other person, within 36 (thirty six) hours, and the complaints shall be redressed within 1 (one) month from the date of receipt of the complaint.
    In accordance with Information Technology Act, 2000 and rules made there under, the name and the contact details of the Grievance Officer are provided.
    However, for any product or services related complaint or query, please contact care@thelivinginfluence.com  (Customer Care). To register your complaint or query , click here